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Problem Solvers

Feb 17, 2020

Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the...


Feb 10, 2020

Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the right one. Here's how Mark formulated a plan, stuck to it, and proved himself right.


Feb 3, 2020

What do you do when one chapter ends? You move on to the next one. That's what Brandon Steiner did after losing control of his namesake sports company—and he learned a lot in...


Jan 27, 2020

Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They're not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert...


Jan 20, 2020

When the home security company SimpliSafe launched, it marketed itself entirely towards renters. After all, they were an underserved marketplace—no other home security system was made for people who rent apartments. But SimpliSafe wasn't growing as fast as its founders expected, so it dug into its customer data...