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Problem Solvers

Nov 18, 2019

We strive. We hustle. We reach. And when we finally achieve a major victory, it can be... alarming! Because now the pressure is on even more. In this episode, we hear from writer Paul Kix about how he nearly buckled under the pressure of a high-profile book and movie project, and how a therapist's advice...


Nov 11, 2019

Nick Mowbray thought he had a giant hit on his hands. His young toy company, Zuru, had locked in a David Beckham-themed gadget and Walmart ordered millions. But as it turned out, he'd done everything wrong... and it would take many years...


Nov 4, 2019

How do you build a great company culture? You don’t lead by example. That’s what Ben Horowitz learned. He's one of Silicon Valley’s most revered investors, but years ago was a CEO who couldn’t turn his company culture around. Today he’s developed a wide theory about how to do it—and in this episode, he...


Oct 28, 2019

Sometimes customers are unhappy. And sometimes they're PISSED. So what do you do when someone comes at you in full force? In this episode, Jason shares his own secret to disarming angry customers, and then talks to customer service expert Jeanne Bliss about how to truly connect with your...


Oct 21, 2019

What happens when your original vision just doesn't work? That's what happened to Jesse Wolfe, whose company O'Dang Hummus totally failed to place its hummus onto store shelves. This is the story of how Jesse rethought what his company does, listened to his customers, and came up with an entirely new way to...