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Problem Solvers

Dec 10, 2018

It can feel awesome to land a huge, company-changing client... until the day that client takes off, leaving you with a giant revenue hole. That's what happened to Thistle, a cold-pressed juice company that struggled to regain its footing after losing its biggest customer. The shock forced its founders to rethink the...


Dec 3, 2018

When Maynard Webb became COO of eBay, he had a huge problem on his hands: The company had just acquired PayPal, and he had to not just fix what had become a dysfunctional culture at eBay, but now had to also integrate another company and create a shared mission for everyone. His first attempt to fix this totally...


Nov 26, 2018

In 2015, Carrie Sheffield founded a live-streaming news service called BOLD. Two years later, a pair of gigantic public media companies announced that they, too, would be launching a live-streaming news service called BOLD. In this episode, we follow what happened next... and turn to an IP lawyer to help us make sense...


Nov 19, 2018

When the home security company SimpliSafe launched, it marketed itself entirely towards renters. After all, they were an underserved marketplace—no other home security system was made for people who rent apartments. But SimpliSafe wasn't growing as fast as its founders expected, so it dug into its customer data...


Nov 12, 2018

In 2014, Home Depot was hacked—and 56 million credit cards were compromised. It was one of the largest data breaches to befall a major corporation. Then-CEO Frank Blake wanted to preserve Home Depot's relationship with its customers, so he came up with a plan: Unlike other companies in this situation, who hid the...